All complaints raised with GAB related to its accreditation services or the services of its accredited CABs will be acknowledged after validation by GAB.
GAB encourages the complainant that complaint against the services of accredited CAB shall be made only after the complainant has followed the complaint process of the accredited CAB.
(Investigation of complaint against the accredited CAB may incur some expenses. In case if the complaint is observed to be frivolous and unsubstantiated, GAB may ask the complainant to pay the costs incurred in the investigation of the complaint that requires additional assessment and travel.)
The complaints are investigated by GAB employing persons independent of the subject matter of the complaint. The outcome of the investigation and correction/corrective actions implemented are communicated to the complainant.
GAB maintains a documented procedure for resolution of complaints.