GAB welcomes feedback from the accredited CABs, businesses and stakeholders, including public, on the performance and activities of GAB and its accredited CABs.

Accredited CABs, businesses and stakeholders can also send a formal complaint via email to

All complaints raised with GAB related to its accreditation services or the services of its accredited CABs will be acknowledged after validation by GAB.

Complaints will be investigated by GAB, employing persons independent of the subject matter of the complaint. The outcome of this investigation and correction/corrective actions implemented will be communicated to the complainant.

GAB maintains and follows a detailed procedure for the resolution of grievances.